Refund & Cancellation Policy

Last updated: August 25, 2026

1. All Sales Are Final

HopUp provides a digital leaderboard placement service. Due to the real-time, competitive nature of the leaderboard, once a payment is made and a product is listed or ranked up, the digital service is considered fully delivered and consumed. Therefore, all sales are final and non-refundable.

2. No Subscriptions

HopUp does not charge any recurring subscription fees. All payments are one-time, user-initiated bids. There are no subscriptions to cancel.

3. Leaderboard Dynamics

Your position on the leaderboard is determined solely by the total amount you have paid compared to other users. You acknowledge that other users may place higher bids immediately after your purchase, which will cause your rank to drop. We do not offer refunds for loss of rank.

4. Exceptions

In the rare event of a technical billing error (e.g., you were charged but your product was not listed on the board due to a system failure), please contact our support team within 7 days of the transaction at @alohaproxy on X with your proof of purchase. We will manually correct your listing or issue a refund at our sole discretion.